Refund Policy

Last updated: July 11, 2026

Our Promise

We want you to be satisfied with CleanSimple. If the Service does not meet your expectations, we offer fair and transparent refund terms.

Free Tier

No refund needed. Our Free tier is completely free with no credit card required. Try all core features before committing to a paid plan.

Paid Subscriptions

Monthly Plans

Within 14 days of first purchase Full refund, no questions asked. Email support@cleansimple.app.

After 14 days No refund for the current billing period. Your subscription remains active until the end of the current period. Cancel anytime to prevent future charges.

Annual Plans

Within 30 days of purchase Full refund, no questions asked.

After 30 days, within 6 months Prorated refund for unused full months. A $25 processing fee applies.

After 6 months No refund. Your subscription remains active until the end of the annual period.

How to Request a Refund

Email: Send a request to support@cleansimple.app with your account email and reason
In-app: Go to Settings → Billing → Request Refund
Response time: We respond within 2 business days
Processing time: Refunds are processed within 5-10 business days to the original payment method

Exceptions — Non-Refundable

The following are not eligible for refunds:

Accounts terminated for Terms of Service violations
Stripe payment processing fees (charged by Stripe, not by us)
Add-on features or one-time purchases already consumed
Refund requests made after the applicable refund window

Service Credits

Instead of a refund, we may offer service credits for:

Extended downtime exceeding our 99.5% uptime SLA
Bugs that significantly impair your use of the Service
Billing errors on our part

Credits are applied to your next billing cycle and are non-transferable.

Cancellation vs. Refund

Cancellation stops future charges. Your account remains active until the end of the current billing period.

Refund returns money for the current period (if within the refund window).

You can cancel anytime from Settings → Billing → Cancel Subscription. No phone call or retention tricks.

Disputes

If you believe a charge was made in error, please contact us first at billing@cleansimple.app. Filing a chargeback without contacting us may result in account suspension.

Contact

Billing support: billing@cleansimple.app
General support: support@cleansimple.app
Response time: Within 2 business days